Privacy Policy

Last updated: 1 June 2026

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose your information when you use the website, platform, and related services.

By using Hotline Glam, you agree to the collection and use of your information in accordance with this Privacy Policy.

Who We Are Hotline Glam is an online platform that helps users discover makeup artists, view artist profiles, submit booking requests, and connect with artists for makeup services.

Hotline Glam may facilitate booking requests, communications, and payment processing through the platform. However, makeup services are provided directly by independent artists and not by Hotline Glam.

Hotline Glam is based in Sydney, New South Wales, Australia.

Information We Collect We may collect personal information that you provide directly to us, information collected automatically when you use Hotline Glam, and information we receive from third parties.

2.1 Information you provide to us We may collect: Your name • Email address • Phone number • Suburb, city, or general location • Account login details • Profile information • Business information (if you are a makeup artist) • Social media handles or website links • Any information you include in messages, forms, enquiries, or waitlist sign-ups

If artists create a profile on Hotline Glam, we may also collect: • Business name • Service areas • Portfolio images • Pricing information • Availability information • Links to third-party booking systems

2.2 Information collected automatically When you use Hotline Glam, we may automatically collect: • IP address • Browser type • Device type • Pages visited • Time spent on pages • Referral source • Date and time of access • General usage and interaction data

2.3 Cookies and similar technologies We may use cookies, pixels, and similar technologies to: • Keep the website functioning properly • Remember preferences • Understand how users interact with the platform • Improve our services • Measure advertising performance • Show relevant ads or remarketing content You can usually control cookies through your browser settings.

How We Use Your Information We may use your information to: provide and operate Hotline Glam create and manage user accounts allow clients to discover artists allow artists to create and manage listings respond to enquiries and support requests send service-related emails or notifications send marketing communications where permitted by law improve website functionality and user experience analyse traffic and platform performance prevent fraud, misuse, or unlawful activity comply with legal obligations
How Hotline Glam Works With Third Parties

Hotline Glam may direct users to third-party websites, booking systems, social media pages, or payment platforms operated by makeup artists or other businesses.

Once you leave Hotline Glam and interact with a third-party site or service, their privacy policy and terms will apply.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

Sharing Your Information

5.1 Service Providers We may share information with trusted third-party providers who help us operate and improve Hotline Glam, including: • Website Hosting Providers • Payment Providers (such as Stripe) • Analytics Providers • Email Marketing Platforms • Customer Support Tools • Advertising and Remarketing Platforms • Security and Fraud Prevention Services These providers may access personal information only to the extent necessary to perform services on our behalf.

5.2 Artist profile visibility If you are a makeup artist and create a public profile, some of the information you submit may be publicly visible to users, including: • Business Name • Portfolio Images • Service Area • Pricing Information • Booking Link • Social Media Links • Business Description

5.3 Legal reasons We may disclose your information where required to: • Comply with Applicable Laws • Respond to Lawful Requests From Authorities • Protect Our Rights, Users, or Platform • Investigate Fraud, Misuse, or Security Issues

5.4 Business transfers If Hotline Glam is sold, merged, restructured, or transferred, your information may be disclosed as part of that transaction.

Marketing Communications We may send you emails about: • Platform Updates • Artist or Client Onboarding • Promotions • Waitlist Updates • New Features • Service Announcements You can unsubscribe from marketing emails at any time.
Data Retention We keep personal information only for as long as reasonably necessary to: • Provide Our Services • Maintain Records • Resolve Disputes • Enforce Agreements • Comply With Legal Obligations
Security We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. However, we cannot guarantee absolute security.
Access and Correction You may request access to the personal information we hold about you and request corrections if needed.
Deleting Your Information You may request deletion of your personal information by contacting us. We may retain certain information where required for legal, accounting, fraud prevention, dispute resolution, security, or regulatory purposes.
Overseas Data Storage and Transfers Some of our service providers may store or process personal information outside Australia. We take reasonable steps to ensure personal information is handled securely and in accordance with applicable privacy laws.
Your Rights You may have rights to: • Access Your Data • Correct Your Data • Request Deletion • Withdraw Consent to Marketing
Third-Party Tools We may use services such as: • Google Analytics • Meta/Facebook Pixel • Email Marketing Platforms • Customer Support Tools
Links to Other Websites We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage users to review the privacy policies and terms of any third-party websites they visit.
Changes to This Privacy Policy We may update this Privacy Policy at any time. Continued use means acceptance of changes.
Children's Privacy Hotline Glam is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take reasonable steps to delete that information.
Contact Us If you have questions about this Privacy Policy or how we handle your personal information, please contact us at: Email: hello@hotlineglam.com If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can attempt to resolve the issue.